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About Jade Global Inc.

Jade Global, Inc. (Jade) is a premier global IT solutions & services company headquartered in San Jose, California with offices across US, UK and India. For eight years in a row 2012 ‑ 2018 INC Magazine has recognized Jade as one of the Top Growing Companies. Jade has expertise in a broad array of technologies and services including ServiceNow, ERP (Oracle, NetSuite and SAP), CRM (Salesforce.com), Microsoft, Integration (DellBoomi, MuleSoft, Jitterbit, TIBCO), App Dev/ App Modernization, QA/Testing, Cloud Transformation & Management, Microservices, DevOps, Mobility, UI/UX amongst others. Jade provides a comprehensive capability in Managed Services for Application Management, Infrastructure Management and Cloud Management. Jade has served over 250 satisfied customers in its 15 years of existence.

INDUSTRY
Financial, Healthcare, Life Sciences, Manufacturing, Human Resources (HR)
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 2
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 15
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ ITSM Professional: 4
  • ServiceNow Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 6 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS, APJ
Countries: US ‑ United States, IN ‑ India

For more information, check out the Jade Global Inc. website or contact info@jadeglobal.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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