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About JDS Australia Pty Ltd

JDS Australia is an Australian‑based systems integrator, providing specialist services and solutions to customers for the integration of enterprise IT platforms. We are a Services Partner with ServiceNow. We also partner with AppDynamics, Splunk, Micro Focus, and Atlassian, and support many other leading platforms. JDS provides IT and business stakeholders real‑time, contextual visibility into IT health and performance, and the ability to address issues quickly. Bringing together expert services, the latest technology, and best practices, JDS achieves improved IT outcomes by giving independent advice, implementing solutions, providing training, and ensuring businesses have ongoing support. With a carefully selected pool of local, expert consultants and more than a decade of experience in IT solutions delivery, JDS is uniquely positioned to help organisations ensure ServiceNow is established and sustained as the strategic platform for delivery of enterprise business and IT services

PRODUCT LINE EXPERTISE
Now Platform App Engine
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – Event Management: 3
  • Certified Implementation Specialist – Field Service Management: 1
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 4
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Service Mapping: 2
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Suite Certification ‑ CSM Professional: 2
  • Suite Certification ‑ HR Enterprise: 2
  • Suite Certification ‑ HR Professional: 2
  • Suite Certification ‑ ITSM Professional: 4
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.1 out of 10 from 21 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: AU ‑ Australia

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: AU ‑ Australia

For more information, check out the JDS Australia Pty Ltd website or contact servicenow@jds.net.au

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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