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About Kaleo Software

Kaleo for IT is an Answer Management application that automates the deflection of common IT questions to self‑help. Unlike traditional knowledge management, Answer Management delivers on the end user's need for fast, concise, relevant answers. Kaleo customers benefit from: Bite‑Sized Answers: Kaleo's answers are easy to create, find, consume and update. Machine Learning: Kaleo gets smarter over time to suggest answers to users as they seek support. Actionable Insights: Kaleo generates useful insights so that you can be aware of current and rising trends. Content Transformation: Kaleo automatically transforms your existing content into Q&A that end users love. SLAs and Escalations: Kaleo provides answers in a timely manner through configurable SLAs and escalations. Seamless Integrations: Kaleo fully integrates with ServiceNow, making implementation quick and easy.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Kaleo Software website or contact karen

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