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About Kepner-Tregoe

With 60 years of global experience, having codified "problem solving" and Root Cause Analysis (RCA) for the first time, Kepner‑Tregoe is the industry best practice for providing a data‑driven, consistent and scalable approach for (Major) Incident, Problem and Change Management. We help IT and Technical Support organizations deliver a world‑class customer experience by reducing downtime, incident recurrence, cost of service and increasing IT stability. Our methodology is fully integrated with the ServiceNow platform and case management work‑flow via Kepner‑Tregoe's plugins. We deliver results and are happy to prove it.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Kepner‑Tregoe website or contact cgoldenstern@kepner‑tregoe.com

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