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About KERALIA TECH

Keralia Tech focuses on developing cloud applications that leverage the power of the Now Platform to transform work in business areas drawing on complex and specific technology platforms. Keralia Tech's first certified application, called Lab Management Portal, is dedicated to the world of research. Lab Management Portal provides innovative solutions for the management of services around shared scientific infrastructures, comprising scientific instruments and associated services. With Lab Management Portal, research workers have one‑click access to instrument catalog, booking and relevant knowledge. Keralia Tech is part of Keralia, a company specializing in Enterprise Service Management. Keralia offers a full range of high quality services around ServiceNow, including consulting, training and implementation services.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA

For more information, check out the KERALIA TECH website or contact pierre.merea

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