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About Kinetic IT Pty Ltd

Kinetic IT is a leading Australian‑owned and operated technology services business, specialising in Managed ICT Services, Service Integration and Management, Digital Transformation, and Cyber Security. We have a team of over 1,100 amazing and talented people working across our four national hubs located in Western Australia, Victoria, New South Wales and the Northern Territory. Since 1995, many of Australia's largest and well‑known organisations have partnered with Kinetic IT for proven end‑to‑end solutions. Committed to delivering genuine success, we tailor our services to each customer's unique requirements, resulting in fit‑for‑purpose solutions, award‑winning service delivery and consistent end‑user satisfaction.

INDUSTRY
Education, Public Sector, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 2
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 7
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ ITSM Professional: 2
  • ServiceNow Certified Application Developer: 6

and 5.0 out of 5 from 2 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: AU ‑ Australia

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: AU ‑ Australia

For more information, check out the Kinetic IT Pty Ltd website or contact sales@kineticit.com.au

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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