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About Kloves Inc.

Kloves Inc. is a highly sought after advisory and implementation partner of ServiceNow. Focusing solely on ServiceNow, we provide consulting and development services to large and small organizations across all industries. We operate mainly in the United States, with highly successful projects in the Bay Area and many other states. We have executed custom implementation projects in Europe and Australia as well. Since 2011 we have executed 250+ projects for more than 150 clients. Our strategic vision along with a user centric approach and excellent execution have provided business transformative results for clients. We partner closely with ServiceNow and know the company as a part of our team. We share our knowledge and strategies to help streamline the implementation cycle, and are completely transparent so we can develop successful partnerships with customers. We can guarantee that Kloves will provide a well‑coordinated delivery and a reliable presence throughout the project.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM, Customer Service Management, HR Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 15
Certified Implementation Specialist: 9
Certified Application Developer: 6

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.8 out of 10 from 5 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, AU ‑ Australia

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, AU ‑ Australia

For more information, check out the Kloves Inc. website or contact sales

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