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About Know How Experts Inc.

Align has been recognized by ServiceNow as one of the top tier partners in the IT Financial Transparency space on the ServiceNow platform. Align Financials leverages core ServiceNow functionality to help companies run IT as a Business. By leveraging ITBM and other parts of the platform, Align has shown companies how to double or triple the ROI they can achieve from ServiceNow. Align enhances mainstream solutions such as ITSM, PPM, Asset Management and ITOM, by connecting them to Investment Plans, Budgets, Forecasts, Asset Lifecycle, and Showback. This helps customers run IT more intelligently, highlights areas to optimize IT spend, and justifies future investment. Align’s customers range from smaller IT shops to Global companies in multiple regions with multiple currencies.

INDUSTRY
Financial, Healthcare, Life Sciences, Manufacturing, Telecommunications

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 2 Legacy Responses and 5.0 out of 5 from 2 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Know How Experts Inc. website or contact turban@alignfinancials.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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