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About KoçSistem

As a member of Koç Group of Companies, KoçSistem is the leading information technology company, presenting technology to the business world for over 70 years. With its vision, modes of operation, and the value it attaches to its stakeholders, KoçSistem offers a wide range of products and services in areas such as Internet of Things, Big Data & Analytics, Security, Corporate Cloud, Corporate Mobility, Business Solutions, Digital Workforce and RPA. With the proactive products and services offered for the business needs of customers in the industries such as banking, retail, energy, durable consumer goods, automotive, government, insurance, and many more, it digitalizes the total value chain of its customers from the supply chain to the customer experience. As the major ServiceNow Sales and Services Partner in Turkey, KoçSistem offers professional services and support in ITSM, ITBM, ITOM, and custom business solutions on ServiceNow platform.

INDUSTRY
Financial, Healthcare, Human Resources (HR), Telecommunications, Public Sector, Education, Manufacturing
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 1
  • Suite Certification ‑ CSM Professional: 2
  • Suite Certification ‑ HR Enterprise: 2
  • Suite Certification ‑ HR Professional: 2
  • Suite Certification ‑ ITSM Professional: 3
  • ServiceNow Certified Application Developer: 1

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: TR ‑ Turkey

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: TR ‑ Turkey

For more information, check out the KoçSistem website or contact nadir.altmisdort@kocsistem.com.tr

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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