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About KPMG, LLP

Growing demand for faster, more agile service delivery. Changes in traditional lines of control and the associated risks. Managing a complex hybrid cloud environment. Greater scrutiny of value from technology. The IT organization faces formidable challenges. To meet them, it must focus on becoming more agile and responsive to the business. Together with ServiceNow's industry‑leading platform, KPMG's service management solutions focus on business outcomes and leverage deep business and technology experience to help clients achieve more value and deliver game‑changing economics inside and outside of IT. Connect with a KPMG advisor today to discuss our leading solutions for IT, HR, customer service, security, GRC, ITFM and more, and to hear how KPMG can enable your enterprise transformation at light speed.

PRODUCT IMPLEMENTATION EXPERTISE:
Vulnerability Response, Orchestration, ITSM, Service Portal, Financial Management
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 129
Certified Implementation Specialist: 75
Certified Application Developer: 17

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.7 out of 10 from 18 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ, AMS, EMEA
Resale Countries: TW ‑ Taiwan, CA ‑ Canada, SG ‑ Singapore, DK ‑ Denmark

ServiceNow Business Territory (Non‑Resale)
Region: AMS, EMEA, APJ
Countries: US ‑ United States, NL ‑ The Netherlands, AR ‑ Argentina, NZ ‑ New Zealand, CO ‑ Colombia, GB ‑ United Kingdom, AU ‑ Australia, CH ‑ Switzerland, BR ‑ Brazil, TW ‑ Taiwan, DK ‑ Denmark, LU ‑ Luxembourg, SG ‑ Singapore, HK ‑ Hong Kong, CA ‑ Canada, MX ‑ Mexico, AT ‑ Austria

For more information, check out the KPMG, LLP website

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