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Growing demand for faster, more agile service delivery. Changes in traditional lines of control and the associated risks. Managing a complex hybrid cloud environment. Greater scrutiny of value from technology. The IT organization faces formidable challenges. To meet them, it must focus on becoming more agile and responsive to the business. Together with ServiceNow's industry‑leading platform, KPMG's service management solutions focus on business outcomes and leverage deep business and technology experience to help clients achieve more value and deliver game‑changing economics inside and outside of IT. Connect with a KPMG advisor today to discuss our leading solutions for IT, HR, customer service, security, GRC, ITFM and more, and to hear how KPMG can enable your enterprise transformation at light speed.

ITSM, Financial Management, HR Service Delivery, Vulnerability Response, Customer Service Management, Service Portal, Orchestration

  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Financial Management: 3
  • Certified Implementation Specialist – Human Resources: 15
  • Certified Implementation Specialist – IT Service Management: 58
  • Certified Implementation Specialist – Project Portfolio Management: 3
  • Certified Implementation Specialist – Risk and Compliance: 5
  • Certified Implementation Specialist – Security Incident Response: 4
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 3
  • Certified Implementation Specialist – Vendor Risk Management: 2
  • Certified Implementation Specialist – Vulnerability Response: 13
  • Suite Certification – HR Enterprise: 1
  • Suite Certification – HR Professional: 1
  • Suite Certification – ITSM Professional: 1
  • ServiceNow Certified Application Developer: 8


Implementation Partner Customer Satisfaction Score 8.8 out of 10 from 53 Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: APJ, AMS, EMEA
Resale Countries: TW ‑ Taiwan, CA ‑ Canada, SG ‑ Singapore, DK ‑ Denmark

ServiceNow Business Territory (Non‑Resale)
Region: AMS, EMEA, APJ
Countries: US ‑ United States, NL ‑ The Netherlands, AR ‑ Argentina, NZ ‑ New Zealand, CO ‑ Colombia, GB ‑ United Kingdom, AU ‑ Australia, CH ‑ Switzerland, BR ‑ Brazil, TW ‑ Taiwan, DK ‑ Denmark, LU ‑ Luxembourg, CA ‑ Canada, SG ‑ Singapore, HK ‑ Hong Kong, MX ‑ Mexico, AT ‑ Austria

For more information, check out the KPMG, LLP website

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