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About KPMG, LLP

Growing demand for faster, more agile service delivery. Improving employee experiences and productivity. Changes in traditional lines of control and the associated risks. Managing a complex service delivery environment across the diverse front, middle and back office functions. Greater scrutiny of value from technology. Today, organizations face formidable challenges. To adapt quickly, they must focus on becoming more agile and responsive to the business. Together with ServiceNow's industry leading workflow platform, KPMG's service management solutions focus on business outcomes and leverage deep functional and technology experience to help clients achieve more value and deliver game changing economics across all functions of the enterprise. KPMG leading solutions leverage the full NOW platform, can enable a consumer‑like experience, automate complex workflows, and deliver superior services while driving greater productivity.

INDUSTRY
Human Resources (HR), Education, Financial, Healthcare, Life Sciences, Manufacturing, Public Sector, Telecommunications, US Federal
PRODUCT LINE EXPERTISE
IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Customer Service Management: 6
  • Certified Implementation Specialist – Discovery: 9
  • Certified Implementation Specialist – Event Management: 8
  • Certified Implementation Specialist – Financial Management: 2
  • Certified Implementation Specialist – Human Resources: 45
  • Certified Implementation Specialist – IT Service Management: 117
  • Certified Implementation Specialist – Project Portfolio Management: 8
  • Certified Implementation Specialist – Risk and Compliance: 13
  • Certified Implementation Specialist – Security Incident Response: 7
  • Certified Implementation Specialist – Service Mapping: 4
  • Certified Implementation Specialist – Software Asset Management: 9
  • Certified Implementation Specialist – Vendor Risk Management: 2
  • Certified Implementation Specialist – Vulnerability Response: 16
  • Suite Certification ‑ CSM Professional: 2
  • Suite Certification ‑ HR Enterprise: 11
  • Suite Certification ‑ HR Professional: 9
  • Suite Certification ‑ ITSM Professional: 14
  • ServiceNow Certified Application Developer: 16

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.8 out of 10 from 27 Legacy Responses and 4.5 out of 5 from 13 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ, EMEA, AMS
Resale Countries: TW ‑ Taiwan, CZ ‑ Czech Republic, CA ‑ Canada, ID ‑ Indonesia, PH ‑ Philippines, SG ‑ Singapore, TH ‑ Thailand, MY ‑ Malaysia, MO ‑ Macau, DK ‑ Denmark

ServiceNow Business Territory (Non‑Resale)
Region: AMS, EMEA, APJ
Countries: US ‑ United States, NL ‑ The Netherlands, CZ ‑ Czech Republic, AR ‑ Argentina, NZ ‑ New Zealand, ES ‑ Spain, CO ‑ Colombia, GB ‑ United Kingdom, AU ‑ Australia, CH ‑ Switzerland, DE ‑ Germany, BR ‑ Brazil, TW ‑ Taiwan, DK ‑ Denmark, LU ‑ Luxembourg, AE ‑ United Arab Emirates, CA ‑ Canada, SE ‑ Sweden, IT ‑ Italy, ID ‑ Indonesia, PH ‑ Philippines, SG ‑ Singapore, TH ‑ Thailand, MY ‑ Malaysia, MO ‑ Macau, HK ‑ Hong Kong, IN ‑ India, MX ‑ Mexico, FI ‑ Finland, AT ‑ Austria

For more information, check out the KPMG, LLP website or contact ianabtawi@kpmg.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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