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About KPN Consulting B.V.

Vision: Customers, employees & partners in the Netherlands regard us as a leading ICT Consulting company, because we deploy our enthusiastic professionals to advise and support organizations and their customers in their digital transformation in the principal ICT domains: security, data & analytics, workspace, cloud and Servicenow. Our consultants, project/process managers & specialists make the difference for our customers by connecting people, processes and technology. We take the expertise of other KPN divisions and use them for the benefit of our customers. In this way we can together provide an integral solution. Since the year 2009 KPN has been a ServiceNow customer. In 2013 KPN ICT Consulting became partner with ServiceNow. Our KPN partner network gives us access to the expertise and professionals of other organizations.

INDUSTRY
Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Public Sector, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – IT Service Management: 7
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Security Incident Response: 1
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ ITSM Professional: 7
  • ServiceNow Certified Application Developer: 1

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: NL ‑ The Netherlands

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: NL ‑ The Netherlands

For more information, check out the KPN Consulting B.V. website or contact dennis.brinkhorst@kpn.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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