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  • Technology Partner

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About Lakeside Software Inc.

Lakeside Software is a leader in workspace analytics, a practice that finds meaningful insights into business productivity by analyzing people, the business processes that encompass their jobs and the technologies they use to get work done. Through SysTrack, our flagship solution, we help IT teams monitor, analyze and optimize IT environments for business productivity by focusing on the quantified end‑user experience. How? SysTrack gathers and analyzes performance and end‑user data directly from the place end users consume IT: the endpoint. The result is a comprehensive analytics solution that helps IT power four key areas: Digital Experience Monitoring, IT Asset Optimization, Event Correlation and Analysis and Desktop Transformation.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Lakeside Software Inc. website or contact salesinfo