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  • Secondary E-mail
  • Program Modules

    • Public Sector
    • Services
    • Technology
    • Sales

About LEIDIT LLC

We build, implement and support next generation process automation to enable digital transformation. We develop applications that fully leverage the ServiceNow platform to provide powerful solutions to automate manual tasks. We help you implement a comprehensive IT Service Management, IT Operations Management and IT Business Management solutions by providing in depth expertise through our certified developers and implementers.

INDUSTRY
Public Sector, US Federal
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – IT Service Management: 1
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 3

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the LEIDIT LLC website or contact emalsia@leidit.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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