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About Lempinen & Partners

A ServiceNow consultation firm with a heart beating for people. Our work is based on professionalism, honesty, transparency and customer satisfaction. Customer satisfaction is our KPI. We deliver our services in an agile manner while serving the customers’ true needs. We want to serve our customers in the best possible manner, which is why people are the most important asset for us. We want that our employees’ holistic wellness is visible at work and at home. This is our way to ensure high customer and employee satisfaction. Our mission is to develop customers' operations and improve their customer and employee satisfaction.

INDUSTRY
Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – IT Service Management: 4
  • Certified Implementation Specialist – Risk and Compliance: 1
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 11 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: FI ‑ Finland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: FI ‑ Finland

For more information, check out the Lempinen & Partners website or contact info@lempinenpartners.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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