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About Lime Collar Group Inc

Digital Business continues to increase the need for businesses to provide better and faster solutions and services to their customers and employees. Yesterday's manual Service Management technologies and processes can no longer keep up. Lime brings over 25 years of Service Management best practices and implementations for customers in North America. We help our customers modernize their process and solutions to provide agility, speed and cost optimization. Lime brings leading thought leaders and seasoned consultants that advise and prescribe solutions that align to your budget and business goals. We use a proven methodology to scope, estimate and execute projects that are on‑time and on‑budget. Customer Service Management, Enterprise Service Management, IT Service Management, Management, Software Asset Management, IT Operations Management, SecOps and GRC, IT Business Management, HR Service Management and Custom Development.

INDUSTRY
Education, Financial, Healthcare, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Software Asset Management: 1

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: CA ‑ Canada, US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: CA ‑ Canada, US ‑ United States

For more information, check out the Lime Collar Group Inc website or contact info@limecollar.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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