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About Linium

At Linium, we converge industry‑based strategic thinkers, exceptional technologists and user experience experts ‑ giving rise to true innovation for our customers. Laser‑focused on delivering competitively‑essential outcomes and profound value by strategically innovating your business and improving every experience your customers, employees, and markets have with your organization. We discover and drive transformations with a fresh mindset, intense curiosity and innate command of what is possible in today's complex and ever‑changing marketplace. From optimizing business service delivery to mitigating compliance risk; gaining financial visibility to resolving security threats; building custom applications to managing operations, we will modernize your business ‑ enhancing collaboration, eliminating manual tasks, streamlining communication, enabling more meaningful relationships and empowering you to make better decisions faster.

PRODUCT IMPLEMENTATION EXPERTISE:
Project Portfolio Suite, Service Mapping, Discovery, Asset Management, ITSM, HR Service Management, Customer Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 35
Certified Implementation Specialist: 20
Certified Application Developer: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.8 out of 10 from 13 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:
Express
SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the Linium website or contact optimize

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