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About Linium, a Ness Digital Engineering Company

Linium, a Ness Digital Engineering Company, delivers the full business benefit of digital enablement end‑to‑end, empowering customers to achieve modernization and better business performance through highly‑effective uses of data and the ServiceNow platform. We do this by enabling our customers to deliver digital experiences to their employees and customers that are intuitive, personalized, and satisfying. Providing a wide range of consulting services, Linium helps organizations engage customers, differentiate their brands, manage and improve business operations, and drive profitable growth.

PRODUCT IMPLEMENTATION EXPERTISE:
HR Service Delivery, Project Portfolio Suite, Asset Management, Customer Service Management, Discovery, Service Mapping, ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Financial Management: 1
  • Certified Implementation Specialist – Human Resources: 4
  • Certified Implementation Specialist – IT Service Management: 14
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Service Mapping: 4
  • Certified Implementation Specialist – Software Asset Management: 3
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 2
  • Suite Certification – HR Enterprise: 1
  • Suite Certification – HR Professional: 1
  • ServiceNow Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.1 out of 10 from 35 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the Linium, a Ness Digital Engineering Company website or contact optimize@linium.com

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