MORE
  • Services Partner

    gold
  • Sales Partner

    gold

About Logicalis, Inc

Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; IT & enterprise service management and managed services. The Logicalis Service Management Practice has developed and implemented service management strategies globally for hundreds of customers including Fortune 500 and Global 500 customers. Key competency centers for Service Management are the US, UK, and Europe. We provide a greater depth of solution by integrating our Service Management Practice with our other practices such as Cloud, Service Desk, Security, Managed Services, Healthcare and Gov/Ed Logicalis' only implementation platform is ServiceNow having first implemented it internally to support our own operations centers globally. Logicalis' proven delivery methodology drives high customer satisfaction scores as demonstrated by the ServiceNow Highest Customer Satisfaction Award for 2016.

PRODUCT IMPLEMENTATION EXPERTISE:
Project Portfolio Suite, Platform, Service Mapping, HR Service Management, Discovery, Orchestration, Asset Management, ITSM, Performance Analytics
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 26
Certified Implementation Specialist: 11
Certified Application Developer: 14

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.1 out of 10 from 42 Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:
Express
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS, EMEA
Resale Countries: US ‑ United States, IE ‑ Ireland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS
Countries: IE ‑ Ireland, US ‑ United States

For more information, check out the Logicalis, Inc website or contact ServiceManagement