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About Logicalis, Inc

Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; IT & enterprise service management and managed services. The Logicalis Service Management Practice has developed and implemented service management strategies globally for hundreds of customers including Fortune 500 and Global 500 customers. Key competency centers for Service Management are the US, UK, and Europe. We provide a greater depth of solution by integrating our Service Management Practice with our other practices such as Cloud, Service Desk, Security, Managed Services, Healthcare and Gov/Ed Logicalis' only implementation platform is ServiceNow having first implemented it internally to support our own operations centers globally. Logicalis' proven delivery methodology drives high customer satisfaction scores as demonstrated by the ServiceNow Highest Customer Satisfaction Award for 2016.

INDUSTRY
Financial, Healthcare, Life Sciences, Manufacturing, Public Sector, Telecommunications, Education, Human Resources (HR)
PRODUCT LINE EXPERTISE
IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – IT Service Management: 9
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Service Mapping: 2
  • Certified Implementation Specialist – Software Asset Management: 5
  • Suite Certification ‑ ITSM Professional: 6
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 15 Legacy Responses and 3.9 out of 5 from 12 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Logicalis, Inc website or contact ServiceManagement@us.logicalis.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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