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About Logistics Management Institute

LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Our certified ServiceNow consultants deliver high‑quality solutions, specializing in HR, ITSM, ITBM, and customized applications. We are a trusted third party to our customers that span the federal enterprise, including the departments of Defense, Homeland Security (DHS), and Health and Human Services (HHS) as well as the Intelligence Community. Longtime clients include NASA, Centers for Medicare & Medicaid Services (CMS), General Services Administration (GSA), and Postal Service (USPS). LMI holds these contract vehicles: Army (RS3, PMSS3); CMS (MIDS); GSA Schedules (IT‑70, EMS, PSS) and HCaTS; HHS (IAAI); LOGS PBA; Navy (SeaPort‑NxG); NASA (DATSS BPA, Human Capital PSS); OASIS (Pools 1, 3, 6); OSD (ATSS, TEAMS BPA); USACE (ESS); and USPS (EPS).

INDUSTRY
US Federal
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 1
  • ServiceNow Certified Application Developer: 6

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 14 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Logistics Management Institute website or contact software_solutions@lmi.org

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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