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About Lumagent

Lumagent is a company centered around a single principle: empowering people. We start by empowering our employees first through significant and continuous training. Then we work with our clients and discover waste, inefficiencies, redundant systems and processes. We work to eliminate and automate work so that it flows without interruption or delays. We have found that when work flows better, people are happier, more engaged, and tend to be more innovative and creative. We look at processes, people, and technology to identify areas of improvement. Once identified and simplified, we use workflow automation tools to get work flowing the way it should be. Lumagent has been in business since 2001 and a ServiceNow Partner since 2007. Lumagent consultants are process improvement specialists at heart, specializing in ServiceNow technology. Lumagent is centrally headquartered in Boulder, Colorado but operates as a fully remote company with consultants around the United States.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 2
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 1

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Lumagent website or contact chris.york@lumagent.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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