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About Maryville Consulting Group

Maryville Consulting Group helps clients transform into technology‑enabled businesses. In a dynamic business world, Maryville delivers consistent strategy execution to help organizations through every state of their transformation journey. With the knowledge and expertise gained from delivering more than 5,000 engagements, Maryville advisors offer highly prescriptive recommendations – a key reason they consistently earn the highest customer satisfaction scores in the industry. A ServiceNow implementation partner since 2009, Maryville Consulting Group has helped hundreds of organizations improve and automate businesses processes with enterprise operations, including: Customer Service Management (CSM), IT Service Management (ITSM), Portfolio & Project Management (ITBM), Facilities Service Management, Software Asset Management (SAM), Field Service Management (FSM), Application Portfolio Managment (APM), HR Service Delivery (HRSD) & Contract. For more information, visit

Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Telecommunications
IT Business Management, IT Service Management, IT Asset Management

  • Certified Implementation Specialist – Application Portfolio Management: 4
  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Discovery: 4
  • Certified Implementation Specialist – Event Management: 4
  • Certified Implementation Specialist – Field Service Management: 5
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 18
  • Certified Implementation Specialist – Project Portfolio Management: 5
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 4
  • Suite Certification ‑ CSM Professional: 5
  • Suite Certification ‑ HR Enterprise: 2
  • Suite Certification ‑ HR Professional: 2
  • Suite Certification ‑ ITSM Professional: 13


Implementation Partner Customer Satisfaction Score 8.7 out of 10 from 21 Legacy Responses and 4.8 out of 5 from 18 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Maryville Consulting Group website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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