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About Maryville Technologies

Maryville Technologies is a consulting and professional services firm that has guided companies through every major technology transformation since 1994. With the knowledge and expertise gained from delivering over 5,000 engagements, Maryville consultants offer highly prescriptive recommendations, which is why we consistently earn the highest customer satisfaction scores in the industry. Today, Maryville is focused on helping our clients unwind their technical debt and move to new operating models that deliver enhanced levels of agility and business value. A ServiceNow implementation partner since 2009, we have helped hundreds of organizations improve and automate businesses processes for IT Service Management, IT Operations Management, Project and Portfolio Management, and Customer Service Management. For more information, visit www.maryville.com.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM, Performance Analytics, Customer Service Management, Project Portfolio Suite
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 30
Certified Implementation Specialist: 22
Certified Application Developer: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 47 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Maryville Technologies website

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