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About Matrix42 AG

Recognized by Gartner as a unique, visionary vendor, Matrix42 delivers and manages future‑ready, self‑service digital workspaces that meet the needs of today's location‑independent workforce. It achieves this with a complete, centralized and automated solution that provides authenticated access to workspaces across aggregated physical, virtual and mobile environments.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: DE ‑ Germany

For more information, check out the Matrix42 AG website or contact info@matrix42.com

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