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About MavenNext

MavenNext is a technology consulting company that focuses on Enterprise IT advisory, technical solutions, and implementations around ITSM, custom development, and integrations focused on the ServiceNow platform. The founders have a combined 40 plus years in IT with 20 total years of ServiceNow consulting and implementation experience. With this volume of experience in ServiceNow, MavenNext professional services firm offers enormous technical expertise, proven techniques, and methodologies that are unparalleled in the partner ecosystem. Our team consists of industry veterans who have been consulting and delivering professional services specifically on the ServiceNow platform for many years. MavenNext core offerings focus on Initial Implementations (Core Configuration), IT Service Management (ITSM), IT Asset Management (ITAM), CMDB, GRC, Portal, Integrations, and Virtual Administration Services. Consulting on Process engineering and re‑engineering is a foundation of our approach.

INDUSTRY
Education, Financial, Healthcare, Life Sciences, Manufacturing, Public Sector
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 1

and 4.6 out of 5 from 8 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the MavenNext website or contact customersuccess@mavennext.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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