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    • Services

About Media Solutions GmbH

Media Solution ist seit mehr als 20 Jahren mit einem breiten Portfolio an Services und Lösungen erfolgreich und seit 2013 ServiceNow Partner. Unser Anspruch ist es zu allen Bereichen unseres Leistungsspektrums auf dem aktuellen Stand zu sein, erstklassige Leistungen anzubieten und unser Portfolio bei Bedarf so zu erweitern, dass wir Ihre Anforderungen und Erwartungen mehr als erfüllen. Zu den Schwerpunktthemen unseres schnell wachsenden ServiceNow Geschäftsbereichs zählen: ITSM / ITOM / ITBM / HR / Integration & Schnittstellen / User Experience & Frontend / PPM / CSM


  • Certified Implementation Specialist – IT Service Management: 3
  • Suite Certification ‑ ITSM Professional: 3


Implementation Partner Customer Satisfaction Score 9.9 out of 10 from 14 Legacy Responses and 5.0 out of 5 from 2 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: DE ‑ Germany

For more information, check out the Media Solutions GmbH website or contact info@media‑

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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