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About Mediro Business Service Management (PTY) LTD

Mediro ICT are a leading ServiceNow partner in South Africa, we are enthusiastic about providing value adding ServiceNow services to solve service management challenges. With countless satisfied customers, we continue to grow our market share in South Africa by successfully delivering the ServiceNow platform in its entirety and associated services. Our focus is to provide ServiceNow services in a manner, which best suit, our customer's needs, budget and level of complexity. Our high service standards and recommendations take the guesswork out of IT Service Management decisions and help clients get the most from their service management experience. With one of the most experienced team of Service Management professionals in the Southern African market today. We believe that when it comes ServiceNow implementation and support, it is critical to be able to provide customers with experienced professionals who understand the ServiceNow platform and the relevant processes.

Education, Financial, Healthcare, Life Sciences, Manufacturing, Public Sector, Telecommunications

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – IT Service Management: 5


Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 2 Legacy Responses and 4.1 out of 5 from 8 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: ZA ‑ South Africa

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: ZA ‑ South Africa

For more information, check out the Mediro Business Service Management (PTY) LTD website or contact neil.richardson@mediro‑

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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