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About Mercer (US) Inc.

Mercer delivers advice and technology‑driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 23,000 employees are based in 44 countries operating in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With nearly 65,000 colleagues and annual revenue over $14 billion.

INDUSTRY
Human Resources (HR), Financial
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Human Resources: 17
  • Certified Implementation Specialist – IT Service Management: 7
  • Suite Certification ‑ HR Enterprise: 9
  • Suite Certification ‑ HR Professional: 9
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 7

and 4.0 out of 5 from 3 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ, EMEA, AMS
Resale Countries: AU ‑ Australia, NZ ‑ New Zealand, DE ‑ Germany, CA ‑ Canada, US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS, APJ
Countries: FR ‑ France, DE ‑ Germany, CA ‑ Canada, GB ‑ United Kingdom, JP ‑ Japan, US ‑ United States, AU ‑ Australia, NZ ‑ New Zealand

For more information, check out the Mercer (US) Inc. website or contact lori.ridgeway@digital.mercer.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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