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About Methods Professional Services Ltd

Methods have over 28 years experience delivering digital services and empowering organisations to deliver cost effective platform solutions centred around citizen and business related outcomes. Our service includes full service design and process alignment, transition from legacy services, business change management, end user training, maintenance and continuous improvement. Methods provide experienced ServiceNow capability across the full project and service lifecycle with deep industry expertise and assurance of proven results. We adopt a collaborative culture, working with you to achieve common goals and shared objectives. Our ServiceNow capability is designed to help you maximise the business value of your ServiceNow platform, take control of your operating model, eliminate data silos, simplify workflows, support decision making and improve overall productivity and business growth.

INDUSTRY
Public Sector
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 6
  • Suite Certification ‑ ITSM Professional: 2
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.2 out of 10 from 6 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom

For more information, check out the Methods Professional Services Ltd website or contact ann.gaskell@methods.co.uk

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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