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About Mindtree Ltd.

Mindtree delivers digital transformation and technology services from ideation to execution, enabling Global 2000 clients outperform the competition. "Born digital," Mindtree takes an agile, collaborative approach to creating customized solutions across the digital value chain. At the same time, our deep expertise in infrastructure and applications management helps optimize your IT into a strategic asset. Whether you need to differentiate your company, reinvent business functions or accelerate revenue growth, we can get you there. Mindtree has been recognized as Rising Star for Cloud Services in the ISG Provider Lens™: Cloud Services Quadrant Report, Dec 2017. We deliver a holistic approach to cloud transformation—from advisory to build, and from migration to management—that accelerates a company's move to digital business. As a partner, we use ServiceNow software extensively to help enterprises manage their cloud environment and enable key business processes.

PRODUCT IMPLEMENTATION EXPERTISE:
Platform
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 40
Certified Implementation Specialist: 10
Certified Application Developer: 0

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.9 out of 10 from 9 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the Mindtree Ltd. website or contact info

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