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About Nagarro

Nagarro is a global software development and technology consulting company that provides services for digital disruption to Fortune 500 companies and leading ISVs. Nagarro specializes in solving complex and strategic problems for clients, and is known for agility, co‑innovation and high‑quality standards. The large and diverse portfolio of services include Artificial Intelligence, Agile Application Development, Big Data Analytics, Cloud Services, Internet of Things, Enterprise Resource Planning, Digital Commerce, Quality Testing and Engineering, Mobility Solutions, Product Engineering and Info Security. Part of the German technology group Allgeier SE (FWB: AEIN), Nagarro has offices in 21 countries and employs 7000 professionals worldwide. The unique Nagarro culture is known for its entrepreneurial mentality, the global and transparent organization as well as the friendly and non‑hierarchical mindset.

INDUSTRY
Education, Financial, Healthcare, Life Sciences, Manufacturing, Public Sector, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 2
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 10
  • Certified Implementation Specialist – Project Portfolio Management: 3
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 2
  • ServiceNow Certified Application Developer: 3

and 5.0 out of 5 from 1 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: IN ‑ India

For more information, check out the Nagarro website or contact servicenow@nagarro.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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