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  • Secondary E-mail
  • Program Modules

    • Sales
    • Services

About NEOADDITION

As a specialist partner, we have a highly‑skilled team of experts who will allow you to achive your digital transformation. Our aim is to understand your needs, deliver exceptional service and provide the best results. Our commitment is based on our transparency, partnership, trust and value, in order to deliver results to our customers that are fully aligned with business improvement and process transformation. We support organizations end‑to‑end by providing expertise for ITSM, ITBM, CSM, PA

INDUSTRY
Financial, Healthcare, Manufacturing, Public Sector, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Project Portfolio Management: 1

and 5.0 out of 5 from 3 Current Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: MX ‑ Mexico

For more information, check out the NEOADDITION website or contact fabian.galdamez@neoaddition.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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