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About Ness Digital Engineering (FKA Linium)

Linium is now Ness Digital Engineering (“Ness”). Unified as one powerful organization, Ness makes businesses smarter by bringing digital strategies to life. Recognized by ServiceNow as the 2019 ServiceNow Americas IT Workflow Partner of the Year and ranked #1 in Voice of the Customer in the HFS Top 10 ServiceNow Services Report 2019, Ness enables modern workforce experiences and empowers organizations to make better decisions faster. We converge 4,000+ strategic thinkers, technologists, and user experience experts from around the globe to drive new synergies in digital transformation, from front‑end digital platforms, to back‑end enterprise systems, to the essential integrations in between. Find out how you can deliver your employees and customers with the next generation of service experience through the ServiceNow platform and beyond with Machine Learning, Chatbots, Artificial Intelligence, and more!

INDUSTRY
Financial
PRODUCT LINE EXPERTISE
IT Service Management, HR Service Delivery, IT Operations Management, IT Asset Management, Now Platform App Engine, IT Business Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 3
  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 6
  • Certified Implementation Specialist – Discovery: 5
  • Certified Implementation Specialist – Event Management: 3
  • Certified Implementation Specialist – Field Service Management: 2
  • Certified Implementation Specialist – Human Resources: 13
  • Certified Implementation Specialist – IT Service Management: 21
  • Certified Implementation Specialist – Project Portfolio Management: 4
  • Certified Implementation Specialist – Risk and Compliance: 2
  • Certified Implementation Specialist – Security Incident Response: 2
  • Certified Implementation Specialist – Service Mapping: 3
  • Certified Implementation Specialist – Software Asset Management: 4
  • Certified Implementation Specialist – Vendor Risk Management: 2
  • Certified Implementation Specialist – Vulnerability Response: 4
  • Suite Certification ‑ CSM Professional: 3
  • Suite Certification ‑ HR Enterprise: 11
  • Suite Certification ‑ HR Professional: 11
  • Suite Certification ‑ ITSM Professional: 10
  • ServiceNow Certified Application Developer: 7

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 47 Legacy Responses and 4.7 out of 5 from 15 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, GB ‑ United Kingdom

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, GB ‑ United Kingdom

For more information, check out the Ness Digital Engineering (FKA Linium) website or contact optimize@ness.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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