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About Netgain AB

Netgain help companies to digitize their processes and services in a short time ‑ realizing great employee experiences With our solid knowledge in digital automation, we streamline manual routines, orders and processes for quick results and increased efficiency with your ServiceNow platform. ‑ "Automation made easy"

INDUSTRY
Public Sector
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 6
  • ServiceNow Certified Application Developer: 2

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: SE ‑ Sweden

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: SE ‑ Sweden

For more information, check out the Netgain AB website or contact fredrik.spets@netgain.se

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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