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About NewRocket, Inc.

We approach service portals differently. We focus on employees. NewRocket is a team of highly experienced designers and engineers with a collective drive to elevate the employee portal experience. For us, it's not just about a pretty portal. We believe that a powerful, easy to use service portal is an integral part of a positive employee experience. In short, we help companies increase employee satisfaction and efficiency. NewRocket listens carefully to the needs of real users and works collaboratively with project teams to develop custom experiences that have a real impact on the day‑to‑day lives of employees. Because we specialize in Service Portal development, each new project benefits from the knowledge and insights we have gained from delivering dozens of unique portals. NewRocket provides a library of powerful widgets, practical applications, and attractive themes as well as consulting services to address any service portal need.

PRODUCT IMPLEMENTATION EXPERTISE:
Service Portal
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 6
Certified Implementation Specialist: 4
Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 12 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the NewRocket, Inc. website or contact info

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