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About NewRocket, Inc.

We approach service portals differently. We focus on employees. NewRocket is a team of highly experienced designers and engineers with a collective drive to elevate the employee portal experience. For us, it's not just about a pretty portal. We believe that a powerful, easy to use service portal is an integral part of a positive employee experience. In short, we help companies increase employee satisfaction and efficiency. NewRocket listens carefully to the needs of real users and works collaboratively with project teams to develop custom experiences that have a real impact on the day‑to‑day lives of employees. Because we specialize in Service Portal development, each new project benefits from the knowledge and insights we have gained from delivering dozens of unique portals. NewRocket provides a library of powerful widgets, practical applications, and attractive themes as well as consulting services to address any service portal need.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 1
  • ServiceNow Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.8 out of 10 from 24 Legacy Responses and 5.0 out of 5 from 1 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada, MX ‑ Mexico

For more information, check out the NewRocket, Inc. website or contact info@newrocket.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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