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About Nexthink S.A.

Nexthink Step‑Changes Critical IT Operations Accelerating Digital Transformation Eliminate disruption from changes in your end‑user computing and innovate faster. Enabling Proactive IT Support Discover and fix incidents before your users experience them. Safeguarding Compliance & Security Ensure end users are compliant with your policies.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA

For more information, check out the Nexthink S.A. website or contact daniela.casetta@nexthink.com

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