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About Norima Consulting

Norima has deep technical knowledge of the platform, along with stellar advisory consulting, and Project management expertise. This combination enables us to become a valuable, long‑term, partner with you in your ServiceNow journey. If you are just getting started and are looking for guidance, or are an established customer who needs help implementing new functionality, or just need some extra capacity to get you over the hump, we are here to help.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Customer Service Management: 6
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – Field Service Management: 1
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 6
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Software Asset Management: 2
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Suite Certification ‑ CSM Professional: 4
  • Suite Certification ‑ HR Enterprise: 2
  • Suite Certification ‑ HR Professional: 2
  • Suite Certification ‑ ITSM Professional: 5
  • Suite Certification – CSM Professional: 4
  • Suite Certification – HR Enterprise: 2
  • Suite Certification – HR Professional: 2
  • Suite Certification – ITSM Professional: 5
  • ServiceNow Certified Application Developer: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 34 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the Norima Consulting website or contact ben.roberts@norimaconsulting.com

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