Solutions

  • Products
  • Use Cases
  • Industries

Platform

  • STUDY
  • Forrester: Improve agility
  • Simplify and consolidate your platform to put more focus on revenue growth.

Customers

  • SUCCESS CENTER
  • Your Strategic Resource
  • Discover best practices for every phase of your ServiceNow journey

Explore

  • WHY SERVICENOW
  • Thanks to you.
  • You're why we're #1 on the Forbes World's Most Innovative Companies list.
  • Sales Partner

    bronze
  • Services Partner

    bronze

About Norima Consulting

Norima has deep technical knowledge of the platform, along with stellar advisory consulting, and Project management expertise. This combination enables us to become a valuable, long‑term, partner with you in your ServiceNow journey. If you are just getting started and are looking for guidance, or are an established customer who needs help implementing new functionality, or just need some extra capacity to get you over the hump, we are here to help.

PRODUCT IMPLEMENTATION EXPERTISE:
Project Portfolio Suite, Platform, Customer Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 7
Certified Implementation Specialist: 4
Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.2 out of 10 from 6 Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:
Express
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the Norima Consulting website or contact ben.roberts

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time. Privacy Statement

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.