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About Northern Parklife, Inc.

The vast majority of organizations have little to no understanding of their file data. The data that they are legally responsible for. The data that is the result of thousands of hours of invested effort. The data that forms a key asset and source of competitive advantage. ‑ What is valuable to us and what is not? ‑ What is valuable to our competitors? ‑ Which files contain data subject to external regulations? These are fundamental questions that, incredibly, remain unanswered. Founded in Stockholm, Sweden in 1995 Northern has from the beginning served a global market focusing solely on User Data Management [UDM]. The in‑house developed software solution, NSS, is used by organizations around the world with large numbers of users and/or large amounts of unstructured data to decrease risk, cost and better realizing the value of data.

INDUSTRY
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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Northern Parklife, Inc. website or contact salesglobal@northern.net

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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