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About Nous Infosystems

Nous Infosystems is a niche global IT services provider committed to delivering innovative solutions in key verticals such as Banking, Financial Services (BFS), Insurance, Healthcare, Retail, Travel and Logistics. Nous's portfolio of services encompasses Application Development & Maintenance, Product Engineering Services, Independent Testing, Remote Infrastructure Management and new age Digital technologies. Our dedicated Centre of Competency (CoCs) for ServiceNow, Mobility, Business Intelligence (BI) & Analytics, Cloud, Enterprise Portals, UI/UX, Social Engagement, Microsoft Technologies and Open Source deliver tangible business value to our customers. Nous operates in the USA, UK, Germany, Canada, UAE, Australia, South Africa & Nigeria regions. We have our development centers in USA and India (Bangalore and Coimbatore).

INDUSTRY
Financial, Healthcare, Life Sciences, Education
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 1
  • Suite Certification ‑ ITSM Professional: 1

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Nous Infosystems website or contact vikask@nousinfo.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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