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  • Secondary E-mail
  • Program Modules

    • Sales
    • Services
    • Training


NOVEANE l'expert dans l'orchestration et l'automatisation des processus de l'entreprise accompagne les grandes et moyennes organisations dans le déploiement de solutions de gestion de Services, RH, Finance et IT. Notre équipe Multi talents, certifiée sur ServiceNow co‑construit avec ses clients des solutions agiles et raisonnées, centrées sur l'expérience Utilisateur (employés, consommateurs, fournisseurs). ISPA Solutions est l'une des 4 marques du groupe Noveane dont le cœur de métier depuis plus de 15 ans, est d'œuvrer à « l'efficacité continue de la DSI au service des métiers ». Aujourd'hui le groupe Noveane ( compte 175 collaborateurs et réalise un chiffre d'affaires de 20 Millions d'euros.


  • Certified Implementation Specialist – IT Service Management: 4

and 4.7 out of 5 from 3 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: FR ‑ France

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: FR ‑ France

For more information, check out the NOVEANE website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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