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About NovoScale

Our mission is to make our customers' cloud journey seamless, effective, and easy while avoiding inefficiency, redundancy, and waste. Our talented global delivery team offers services and support that fit your priorities and budget. Whether you're looking to implement, optimize, or extend ServiceNow, we will develop a solution that maximizes value while minimizing complexity. Our deep skill set includes: Managed Services, ITSM, ITOM, Platform, HR, CSM, Portal, Testing and QA – just to name a few! NovoScale has been working with ServiceNow for almost a decade and has delivered over 1000 projects primarily for global integrators. We are now working directly with customers and will use our extensive experience coupled with industry best practices and proprietary problem‑solving methods to help you achieve your business goals. NovoScale is here to help you achieve the maximum potential from your ServiceNow investment.

INDUSTRY
Financial, Healthcare, Manufacturing, Public Sector, Telecommunications, Human Resources (HR), Life Sciences
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Discovery: 4
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 20
  • Certified Implementation Specialist – Project Portfolio Management: 3
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ CSM Professional: 2
  • Suite Certification ‑ HR Enterprise: 2
  • Suite Certification ‑ HR Professional: 2
  • Suite Certification ‑ ITSM Professional: 16
  • ServiceNow Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 6 Legacy Responses and 4.5 out of 5 from 2 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CO ‑ Colombia

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: CO ‑ Colombia, US ‑ United States

For more information, check out the NovoScale website or contact sales@novoscale.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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