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About NTT Communications Corporation

NTTコミュニケーションズ株式会社は東京と大阪に「Nexcenter」を活用したServiceNowの国内初のデータセンターを開設いたしました。 国内外における豊富な運用実績(ITIL)、自らのデジタルトランスフォーメーション推進に向けた日本最大規模のServiceNowの社内利用のノウハウを活かした各種ソリューションによりデジタルトランスフォーメーションや働き方改革を推進するお客様のITサービスマネージメントをサポートいたします。 ・GMOne ITSM Platform  ->安く、早く、お手軽に導入可能なIT運用プラットフォームテンプレートのご提供 ・ServiceNow Secured over VPN  ->VPN接続によりセキュアに利用可能なServiceNowをご提供 ・運用アウトソース  ->ServiceNow導入+保守運用フルアウトソーシングサービスのご提供 ・SIサービス  ‑>ServiceNow導入支援SIサービス 詳しくは、NTTコミュニケーションズのホームページをご覧ください。‑management/global‑management‑one/lp/lp_servicenow.html


  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – IT Service Management: 17
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Vulnerability Response: 5
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 1


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: JP ‑ Japan

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: JP ‑ Japan

For more information, check out the NTT Communications Corporation website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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