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About NTT Comware Corporation

NTTコムウェア株式会社は「協創型イノベーションで未来を創るビジネスインテグレータ」として、お客様との新たなビジネス創造への貢献を目指しており、次世代の従業員エクスペリエンスを提供するServiceNowにおいては、自社の認定資格取得者数およびパートナ様を含め、国内有数のServiceNow構築リソースを有しております。 こうしたバックボーンをフルに活用し、弊社ではITサービスマネジメント管理業務への導入だけでなく「既存グループウェアの刷新」「アジャイル開発管理への適用」など、多数のServiceNow構築実績がございます。またこれらプロジェクト規模は、数名~100名規模と多岐に渡ることから、ServiceNow/アジャイルベースの開発プロジェクトノウハウの蓄積にも繋がっており、ServiceNow導入ご検討のお客様、導入してみたもののうまく使いこなせているかご心配なお客様など、幅広くご支援いたします。

Education, Financial, Healthcare, Human Resources (HR), Manufacturing, Public Sector, Telecommunications

  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – IT Service Management: 25
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 11


Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 3 Legacy Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: JP ‑ Japan

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: JP ‑ Japan

For more information, check out the NTT Comware Corporation website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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