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About NTT DATA Italia S.p.A.

NTT DATA partners with clients to simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process services. Our Italian ServiceNow Practice is specialized in Enterprise Service Management (ESM) solutions through which to put the employee at the center of a new "digital experience". We lead our customers on their digital transformation journey, enabled by the ServiceNow platform, putting in place our skills on employee experience, artificial intelligence and machine learning, robotic processes automation and Cloud and Security, both on verticals such as ITSM, HR , ITOM, ITBM, IRM, SECOPS and more other than on customized solutions tailored on customer needs. For more information it.nttdata.com

PRODUCT LINE EXPERTISE
Now Platform App Engine, HR Service Delivery
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Customer Service Management: 2
  • Certified Implementation Specialist – Discovery: 4
  • Certified Implementation Specialist – Event Management: 7
  • Certified Implementation Specialist – Human Resources: 6
  • Certified Implementation Specialist – IT Service Management: 15
  • Certified Implementation Specialist – Project Portfolio Management: 3
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Service Mapping: 1
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ HR Enterprise: 4
  • Suite Certification ‑ HR Professional: 4
  • Suite Certification ‑ ITSM Professional: 13
  • ServiceNow Certified Application Developer: 6

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.9 out of 10 from 12 Legacy Responses and 5.0 out of 5 from 1 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: IT ‑ Italy

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: IT ‑ Italy

For more information, check out the NTT DATA Italia S.p.A. website or contact Andrea.DeStefano@nttdata.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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