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About Nuaxis, LLC

NuAxis Innovations is a solution‑driven IT infrastructure support contractor for the federal government. As a leading IT partner with proven success in large agencies – including the Department of the Interior (DOI) and the Department of Labor (DOL) – NuAxis delivers value and expertise. The company was founded in 2002 by a team of passionate technologists and now has more than 400 employees across 22 states. With 95 percent of our revenue coming from contract prime work, NuAxis is an established prime contractor adept at providing continuity of operations and robust risk management and allocates resources for each contract that align with the agency's specific requirements instead of imposing a one‑size‑fits‑all mindset. NuAxis Innovations is composed of the highest‑caliber employees and is continually expanding its portfolio of IT infrastructure support services. For more information, visit www.NuAxis.com.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – IT Service Management: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 5 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Nuaxis, LLC website or contact solutions@nuaxis.com

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