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Program Modules
- Services
- Public Sector
- Sales
About Nuaxis, LLC
NuAxis Innovations is a solution‑driven IT infrastructure support contractor for the federal government. As a leading IT partner with proven success in large agencies – including the Department of the Interior (DOI) and the Department of Labor (DOL) – NuAxis delivers value and expertise. The company was founded in 2002 by a team of passionate technologists and now has more than 400 employees across 22 states. With 95 percent of our revenue coming from contract prime work, NuAxis is an established prime contractor adept at providing continuity of operations and robust risk management and allocates resources for each contract that align with the agency's specific requirements instead of imposing a one‑size‑fits‑all mindset. NuAxis Innovations is composed of the highest‑caliber employees and is continually expanding its portfolio of IT infrastructure support services. For more information, visit www.NuAxis.com.
INDUSTRY
NUMBER OF CERTIFIED PROFESSIONALS:
- Certified Implementation Specialist – IT Service Management: 4
CUSTOMER SATISFACTION RATING:
Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 1 Legacy Responses and 5.0 out of 5 from 1 Current Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.
How is this calculated?
The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.
COUNTRY AND REGION COVERAGE:
ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States
ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States
For more information, check out the Nuaxis, LLC website or contact solutions@nuaxis.com