Created with Sketch.

Recovery Email

Your account give you access to even more premium content, don't lose access to it. Provide a recovery email below.
  • Secondary E-mail
  • Program Modules

    • Sales
    • Services

About nuvolax

Founded in Stuttgart, Germany nuvolax has been in the market since 1998 providing consulting services to medium and large enterprises. With offices in Brazil, Poland and Germany we are able to scale and benefit from our international team and knowledge. nuvolax provides holistic Enterprise Service Management services, starting with process consultancy, solution implementation, customizations, and 24x7 customer support around ServiceNow. nuvolax believes in transparency, individuality and on‑time delivery. Regular trainings fuel the team talent, enabling provision of the best solutions for the clients. These traits have resulted in high customer satisfaction, hence strong and long‑lasting partnerships with the clients. Our goal is to build and expand a local presence within each project, leverage existing structures, establish ourselves as a strategic solution partner through a team of certified experts, and add tangible value to each Project.

Education, Financial, Healthcare, Life Sciences, Manufacturing, Telecommunications

  • Certified Implementation Specialist – Customer Service Management: 9
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – Field Service Management: 2
  • Certified Implementation Specialist – IT Service Management: 13
  • Certified Implementation Specialist – Project Portfolio Management: 7
  • Certified Implementation Specialist – Service Mapping: 1
  • Suite Certification ‑ CSM Professional: 7
  • Suite Certification ‑ HR Enterprise: 2
  • Suite Certification ‑ HR Professional: 2
  • Suite Certification ‑ ITSM Professional: 13
  • ServiceNow Certified Application Developer: 5


Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 3 Legacy Responses and 4.5 out of 5 from 4 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: AMS, EMEA
Countries: BR ‑ Brazil, DE ‑ Germany

For more information, check out the nuvolax website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.