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About Orange Business Services

We provide converged voice, data and mobile services as well as IT expertise and managed services, all designed to transform business processes and improve productivity. A global integrated operator, Orange Business Services is present in 166 countries and territories and serves customers in 220, around the world. Orange Business Services is the recognized leader in global, integrated and customized communication infrastructure solutions to enable the key business processes of its customers. Building on extensive experience in data communications, Orange Business Services serves over 3,700 large business customers, including two‑thirds of the top 100 companies in the Business Week "Global 1000".

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 5
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 4 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: FR ‑ France

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: FR ‑ France

For more information, check out the Orange Business Services website or contact sales.servicenow@orange.com

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