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About Organize Cloud Labs

Organize Cloud Labs (formely Organize Information) is a company focused 100% in ServiceNow. We can offer and delivery a comprehensive set of services helping your company to implement, expand and take the maximum potential from ServiceNow Platform. With good experience and expert professionals, we can help you with: ‑ Service catalog and business process review ‑ Implementation of ServiceNow native apps (IT Service Management, Shared Services, ITOM, PPM, CSM, HR, GRC, etc) ‑ Development of new applications on NOW Platform ‑ UX Design and implementation of awesome Portals ‑ Services automation and Integration ‑ Managed Services Support ‑ Tailored and Official trainings (we are Authorized Trainer Partner) ‑ Adoption accelerators and business applications delivered through our exclusive ServiceNow Marketplace

PRODUCT LINE EXPERTISE
IT Service Management, Now Platform App Engine
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 3
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 20
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Risk and Compliance: 2
  • Certified Implementation Specialist – Service Mapping: 1
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 15
  • ServiceNow Certified Application Developer: 8

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 49 Legacy Responses and 4.2 out of 5 from 12 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, BR ‑ Brazil

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, BR ‑ Brazil

For more information, check out the Organize Cloud Labs website or contact contact@organizecloudlabs.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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