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About P5 Solutions

Best quality. Competitive costs. We help our customers to consolidate, centralize, and modernize enterprise‑wide business and IT processes to create the intelligent and automated user experience that their staff and customers have wished for. Headquartered in the Washington DC Metro Area, P5 transforms organizations and their service management practices by leveraging our proven solutions, deep ITIL framework and process experience, and expert technologists. P5 is a passionate and fun group. Our team continues to be recognized in our ability to deliver quality solutions and drive customer success. We are an organizational transformation consultancy with expert consultants, project managers, technical architects, and engagement managers serving customers across the USA. We deliver large‑scale transformation projects to the private organizations, county governments, public sector, non‑profits, federal agencies, and much more. We pride ourselves in being unique. Contact us today.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM, Service Portal, Performance Analytics
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – IT Service Management: 2
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 11 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the P5 Solutions website or contact info@p5solutions.com

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