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  • Program Modules

    • Sales
    • Public Sector
    • Services

About Pacxa

Locally‑based and rooted, Pacxa is the largest full‑service IT firm in Hawaii. We are driven to provide best‑in‑class solutions tailored to each customer's unique requirements. Our reach extends from government agencies and top enterprises, to small businesses and non‑profits. With close to 90 employees, Pacxa has delivered the highest value IT solutions and services to over 300 clients to help them achieve more through technology. Pacxa Enterprise Solutions offers the full spectrum of services ranging from design and development to implementation and managed services of the solution for customers leveraging technology from partners such as ServiceNow, Oracle, and Adobe.

INDUSTRY
Public Sector
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 1
  • ServiceNow Certified Application Developer: 1

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Pacxa website or contact sales@pacxa.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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