• Technology Partner


About PagerDuty, Inc.

PagerDuty is an incident resolution platform that integrates with IT Operations and DevOps monitoring stacks to improve operations reliability. From enriching and aggregating events to correlating them into incidents, PagerDuty streamlines the incident resolution process by reducing alert noise and resolution times. With more than 200 native integrations, automated scheduling, escalations, advanced reporting and guaranteed availability, PagerDuty is trusted by over 8,000 organizations globally to increase business and employee efficiency.


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the PagerDuty, Inc. website or contact support