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About Pathways Consulting Group

Because of our belief that people are your biggest asset, we work tirelessly with you to review organizational structure, governance, process and technologies to ensure they maximize, not hinder, an individual's pursuit of excellence. The power of your employees is too vital to leave untapped when redesigning organizational changes. We are a full‑service provider for ServiceNow, covering all aspects of the platform with expertise in building a solid foundation for your goals by using best business practices and ITIL methodologies. We provide process development, workflow design and implementation options to accommodate future needs and enhancements. Our methodology allows for quick adoption of the new processes and technology investment to assure utilization and efficiency. At the same time, we are ever‑vigilant in assessing employee expertise in specific areas in an effort to maximize that competitive advantage to its fullest potential.

PRODUCT IMPLEMENTATION EXPERTISE:
Customer Service Management, ITSM, HR Service Management, Project Portfolio Suite
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 22
Certified Implementation Specialist: 12
Certified Application Developer: 0

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.8 out of 10 from 14 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:
Express
SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Pathways Consulting Group website or contact info

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